Calibrated answers for honest utility

Frequently Asked Questions

Browse our compiled resources regarding international transit times, customs clearance, safety certifications, and our straightforward product return guidelines.

Shipping & Returns

Access critical details regarding our regional distribution network, estimated delivery timelines, and our straightforward product return policies.

Materials & Care

Learn about our strict material selection criteria, international safety compliance testing, and our dedication to long-term product durability.

Where do you ship from?

What is your return policy?

Are customs duties included?

We dispatch all orders from our regional logistics hubs in Tokyo and Copenhagen, ensuring efficient customs clearance and reduced transit times globally.

We offer a straightforward 30-day return window for all unused, unopened design essentials in their original packaging. Return shipping is managed through our local portals.

For most major regions, duties and taxes are calculated and collected at checkout, preventing any unexpected fees upon delivery.

How are materials sourced?

Are pet products certified?

We partner directly with specialized manufacturers in Japan and Europe. We prioritize sustainably harvested timbers, high-grade stainless steel, and non-toxic, food-safe polymers.

Yes. All pet accessories undergo rigorous chemical and durability testing, meeting both FDA food-grade standards and European safety compliance regulations.

Still have questions?

Our global support team is available 24/7 to assist with custom inquiries.